# Digital vehicle inspection: show the customer what your technician sees

*Digital vehicle inspection (DVI)*

Your technician inspects with photos and the customer approves from their phone. Fewer "do I really need that?", more approved work, and everything on the vehicle's record.

- [Try it free for 15 days](https://autosoftshop.com/online/sign-up)
- [See pricing](https://autosoftshop.com/online/pricing)

## Benefits

- More approved work: the customer sees the photo, not an explanation.
- Zero data entry: approved work goes straight into the estimate, with its parts and hours.
- Nothing gets lost: what the customer defers stays on their vehicle's record.
- The technician doesn't see prices or customer details, just the vehicle.

## The full flow, in 5 steps

1. **Assign the inspection.** Pick the template and the technician; they get a notice by email.
2. **The technician inspects.** From a tablet or phone, with big buttons: red, yellow or green, measurements, notes, photos and the work they recommend. If the signal drops, the photos wait and upload on their own.
3. **You review and price it.** You see every point with its photos and decide what to offer.
4. **The customer decides.** They get a link by email or text. It opens with no password, in their language and with your shop's logo; they approve or defer each job and confirm with their name.
5. **The estimate builds itself.** Approved work goes in on its own, and you get a notice.

> **27–28%** higher average repair order
>
> “U.S. shops that run strong digital inspections raise their average repair order by 27 to 28%; with 20 or more photos, repair orders come in about 30% higher than with 5 or fewer.”
>
> — Detect Auto, *State of Inspection Intelligence*, vol. 1, 2026 (50,000 inspections), via [Auto Service World](https://www.autoserviceworld.com/detect-auto-report-links-digital-inspections-to-higher-repair-orders-shop-growth/), 08-11-2026.
>
> “2 out of 3 U.S. drivers don't trust auto repair shops.” — [AAA](https://newsroom.aaa.com/2016/12/u-s-drivers-leery-auto-repair-shops/), 2016 survey.

## Frequently asked questions

### What does the technician need?

A tablet or phone with a browser. They sign in with their own user, nothing to install.

### Does the technician see what the customer is charged?

No. They only get the vehicle's make, model, year, color and plate.

### What if the signal in the shop is bad?

Photos are saved on the device and upload on their own when the connection comes back.

### Does the customer need to install anything or create an account?

No. They open the link on their phone and that's it.

### What about work the customer doesn't approve?

It stays on their vehicle's record, with the price they were offered, to bring up on the next visit.

## Your shop, on any device, starting today

- [Try it free for 15 days](https://autosoftshop.com/online/sign-up)
- [Talk to us](https://autosoftshop.com/online/contact-us)

More in depth:

- [Built-in AI agent](https://autosoftonline.com/ai-agent)
- [Integrations](https://autosoftonline.com/integrations)

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- [Contact form](https://autosoftshop.com/online/contact-us)
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- [Terms](https://autosoftshop.com/online/terms)

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