Digital vehicle inspection: show the customer what your technician sees
Your technician inspects with photos and the customer approves from their phone. Fewer "do I really need that?", more approved work, and everything on the vehicle's record.
Benefits
- More approved work: the customer sees the photo, not an explanation.
- Zero data entry: approved work goes straight into the estimate, with its parts and hours.
- Nothing gets lost: what the customer defers stays on their vehicle's record.
- The technician doesn't see prices or customer details, just the vehicle.
The full flow, in 5 steps
Assign the inspection. Pick the template and the technician; they get a notice by email.
The technician inspects. From a tablet or phone, with big buttons: red, yellow or green, measurements, notes, photos and the work they recommend. If the signal drops, the photos wait and upload on their own.
You review and price it. You see every point with its photos and decide what to offer.
The customer decides. They get a link by email or text. It opens with no password, in their language and with your shop's logo; they approve or defer each job and confirm with their name.
The estimate builds itself. Approved work goes in on its own, and you get a notice.
“U.S. shops that run strong digital inspections raise their average repair order by 27 to 28%; with 20 or more photos, repair orders come in about 30% higher than with 5 or fewer.”
“2 out of 3 U.S. drivers don't trust auto repair shops.” — AAA, 2016 survey.
Frequently asked questions
What does the technician need?
A tablet or phone with a browser. They sign in with their own user, nothing to install.
Does the technician see what the customer is charged?
No. They only get the vehicle's make, model, year, color and plate.
What if the signal in the shop is bad?
Photos are saved on the device and upload on their own when the connection comes back.
Does the customer need to install anything or create an account?
No. They open the link on their phone and that's it.
What about work the customer doesn't approve?
It stays on their vehicle's record, with the price they were offered, to bring up on the next visit.